The University Club of New York

Beautiful building with stylish and classical lounges. The rooms are outdated and need a renovation. The staff are a slightly uptight and make you feel like you are constantly breaking the rules, even though one is smartly dressed and being discreet when taking a photograph as a momento. Even though their is a dress code I don’t agree that if you are elegantly dressed in a turtle neck sweater you are made to enter and exit the building through a side door, which makes you feel like you were a member of staff and not a paying member, or in my case, a visiting member of a reciprocal club. It feels a bit unwelcoming especially when the weather is cold and you want to be warm wearing a sweater, dress trousers and an overcoat…

The housekeeping staff — both the cleaning ladies and the guys — are extremely kind and respectful, and I truly appreciate their work. Unfortunately, my experience with everyone else here has been very negative. The attitude from management and front desk staff is unwelcoming and unnecessarily hostile. Guests are treated poorly, and I was even threatened with the police simply for taking a few extra minutes to leave my room. The culture here feels arrogant and elitist, with staff acting as though they are above the guests rather than here to provide hospitality. It’s disappointing because the property itself has potential, but the treatment of guests completely ruins the experience.

had the most wonderful dinner at the U Club with some drinks and snacks on the terrace before! can’t wait to return