Sugar Creek Country Club: Jones

I wanted to share some feedback regarding the service at the country club. For an establishment that prides itself on prestige and excellence, the wait staff and bar service were disappointing and far below the expected standard. The bartender Tay, spent an inappropriate amount of time flirting and engaging primarily with my boyfriend, giving him nearly all the attention and only engaging in eye contact with him, while I was ignored. This behavior was beyond unprofessional and disrespectful. Additionally, the additional servers helping, displayed a lack of attentiveness and courtesy, with one even walked away before I had finished placing my order, forcing us to call them back to complete it. I’m still trying to understand why 2 servers and 1 bartender were serving our one table with it being not busy, and yet with 3 people we still received terrible service. I feel better service and respect would have been given at a McDonald’s. For a venue of this caliber, the staff should reflect the same level of class and professionalism as the club itself. I would strongly recommend that management provide updated training for all service staff on the importance of treating every guest equally, regardless of assumptions about who they are or what status they hold. Every guest deserves respect, attention, and professionalism. Unfortunately, the lack of these qualities during my visit left a negative impression of the club itself for their choice in staff and would prevent me from recommending this club to others in the future as well as being a good reason to leave the club itself overall.

We held an event for our non-profit on a Thursday evening. The staff were wonderful, both before the event and during the event. Food was delicious, and the venue was stunning. Absolutely nothing to complain about. In any regard. I would highly recommend this location for any future events. It is a country club So it may not be the lowest price, but once everything's booked you don't have to worry about anything at all. We did get a DJ and some decor for a photo area but we used their tablecloths and centerpieces. We were also able to negotiate a lower price based on limiting alcohol.

Our daughters Color Guard team used the facility for their annual banquet. Beautiful venue, helpful staff and the food was great!